RETURNS, REFUNDS REPAIRS and EXCHANGE POLICY
RETURNS, REFUNDS REPAIRS and EXCHANGE POLICY
Last Updated: September 21, 2022
Note: The Mimiq Returns, Refunds, Repairs and Exchange Policy (“R3E Policy”) applies to you if you purchase Products within the Mimiq website (“Purchaser” or “you”) and it is an integral part of the Mimiq Terms of Sale. This policy does not apply to you if you are based in Turkey and should refer to applicable terms signed with the Distributor.
1. Return or Exchange
Products including but not limited to those defined here Mimiq Products and Services may be returned and refunded or exchanged only subject to and in accordance with the terms of this R3E Policy.
Note: Gift cards, if any, and discounted (sale) items are non-returnable and not-refundable.
Note: Shipping and handling charges and taxes paid (such as state, customs, or VAT) are not refundable.
Within 30 days of the Product purchase (the “Initial Term”) Purchaser may have it returned and refunded OR exchanged subject to all of the following conditions:
- The Product is new, unopened, and was not used.
- The Product is in its original condition, has all applicable tags and seals intact and has original packaging.
- And subject to any additional conditions for specific products that may be set forth herein – Mimiq Products and Services
2. Return Authorization
A return authorization must be requested from the Mimiq customer service team. To request a return authorization, please contact Mimiq through the following RMA Contact Form. Mimiq will require a receipt or proof of purchase. The Purchaser must return the Product to Mimiq in accordance with Mimiq instructions.
3. Returned Product
Returned Product(s) must be in good physical condition (not physically broken or damaged). All accessories originally included with the purchase must be included with the return.
The return authorization number must be included along with the returned product.
If the Purchaser returns the Returned Product to Mimiq (a) without a Mimiq return authorization or (b) without all parts and accessories originally included with the purchase or (c) physically broken or damaged or (d) after the Initial Term, Mimiq retains the right to either refuse acceptance of such return or charge Purchaser a restocking fee of 30% of the original price of the Product(s) or the retail value of the missing parts and accessories, whichever is higher.
Once a product return is received and inspected, Mimiq will send an email to notify the Purchaser that Mimiq has received the returned item. Mimiq will also notify the Purchaser of the approval or rejection of your refund. If the Purchaser is approved, then the refund will be processed, and a credit will automatically be applied to the Purchaser’s credit card or original method of payment, usually within 5-10 business days depending on bank operations.
5. Repair OR Exchange under Warranty
Subject to the terms of this Policy and the Term of Sale, if the product is within the Warranty Period as set forth here Mimiq Products List and the Purchaser reasonably believes the Product qualifies for repair or exchange under the Limited Product Warranty then the Purchases should contact Mimiq through the following contact form with proof of purchase and the reason for the request.
Upon receipt of such a request the Mimiq Customer Service team will make a determination of qualification, at its sole discretion, within a reasonable time but no more than ten (10) business days and if deemed to qualify under the Limited Product Warranty, issue a Return Authorization as set forth above.
Within two (2) weeks of the receipt of Product the Mimiq Customer Service team will make a further evaluation of the Product to determine, at Mimiq’s sole discretion, if the failure was due to a hardware or manufacturing defect of Mimiq’s and if it qualifies for a Repair or Exchange under the Warranty.
If the determination is made that the Product is not covered under the Limited Product Warranty then it will be shipped to Purchaser at Purchaser’s expense.
If the determination is made that the Product is covered under Limited Product Warranty then Mimiq will at the sole discretion of Mimiq Customer Service, either repair, replace or refund the Product. If a replacement Product is not available to Mimiq then at Mimiq’s sole discretion, Mimiq will take reasonable efforts to provide a refurbished Product or an equivalent substitute, and if substitutes are not feasible, provide a refund.. Applicable warranty periods for repaired, replaced or refurbished Products do not re-start and shall continue for the remainder warranty period of the original Product.
6. Shipping Returns for Refunds, Repair and Exchanges
Once a return, repair or exchange has been authorized by Mimiq support team, the Purchaser can return the Product to Mimiq according to the shipment instructions provided by the Mimiq support team to the Purchaser in writing.
Please note that:
Purchaser will be responsible for paying for shipping costs for returning the item and the Purchaser assumes the risk or loss or damage to the returned Product(s) while in transit back to Mimiq.
Shipping costs are non-refundable. If the Purchaser receive a refund, unless already paid by Purchaser, the cost of return shipping will be deducted from your refund.
Mimiq recommends the Purchaser consider Mimiq a trackable shipping service or purchase shipping insurance. Mimiq does not guarantee that Mimiq will receive a returned Product(s).
Mimiq will provide resolution under this R3E Policy within thirty (30) days of receiving your RMA form or returned Product as applicable.